An In-Depth Look the Services That Plants.com Provides
Plants.com is a New York City-based company that is focused primarily on the sale of plants and also plant delivery services. This is an important distinction to make note of because although Plants.com does have flowers for sale as a part of their catalog, it is quite evident that this is not where their true specialty lies.
As a company, Plants.com takes pride in its ability to promote the beautification of living spaces through the use of applicable plants. However, the company does also place an equal amount of focus on its ability to nurture the health and well-being of their customers (and their living spaces) through the use of greenery.
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Pros and Cons of Plants.com
Properly evaluating Plants.com is a relatively complex undertaking; however, here are some of their most obvious pros and cons.
- Their website is straightforward and user friendly.
- They offer convenient order tracking services and assistance via their customer care team.
- Their plants are all covered under their warranty policy – a comprehensive 30-day guarantee.
- They offer free shipping for any order that exceeds $100.
- They have no hidden fees – they are upfront about all shipping, handling, and service charges.
- Their catalog of plants is quite diverse, especially when compared to similar competing companies.
- As their name would suggest, they are focused primarily on plants, so their selection of flowers is lacking.
- They don’t have a readily available subscription service.
- Their shipping services have some noticeable shortcomings.
One of Plants.com’s most notable strengths is the comprehensive variety of plants that they offer. However, having said that this factor is also one of the primary reasons why it is also somewhat difficult to categorize Plants.com’s catalog into a distinct price range. What we could gather from examining their catalog, was that approximately 54% of their selection fell into the $30.00 - $59.99 price range. Using this majority, we can tentatively rate them as having predominantly mid-range prices. In addition to this, approximately 11% of their products fell into the under $30.00 price range and 25% of their products fell into the $60.00 - $99.99 price range. On the higher side of things, less than 10% of their products exceeded $100.00.
A category where Plants.com doesn’t really stand out is payment options. This is not necessarily a bad thing, per se, since all that this means is that Plants.com is just fairly average in this regard. At the moment, Plants.com accepts payments that are made via all of the major credit card companies (Visa, Mastercard, Discover, American Express) – which really shouldn’t come as a surprise to anyone. Furthermore, prospective customers will probably be pleased to hear that Plants.com now accepts payments that are made through PayPal as well.
The crux of the matter is simply that technology is ever-evolving and standards are consistently being improved upon. While yes, nowadays, many customers are still using credit cards and even PayPal as their primary method of payment, there are quite a lot of people that are now opting for more convenient contemporary options. Some primary examples of this are Google Pay and Apple Pay, two exceedingly popular alternative payment methods that Plants.com still doesn’t support.
Plants.com’s Delivery Details
At a glance, one can easily see that Plants.com’s delivery services are definitely above average. However, that does not mean that there aren’t some glaring issues. For starters, it is great that they have seemingly comprehensive shipping services that allow them to deliver throughout the U.S. but there are caveats to this. Firstly, they only cater to the contiguous United States; i.e. the 48 adjoining states (and the District of Columbia). This means that Alaska and Hawaii are out of luck. Furthermore, individuals that live in California, Texas, Florida, and Arizona, should also be aware that not all products on Plants.com’s catalog can be shipped to them.
One remarkable thing about Plants.com is the fact that they are incredibly upfront about their shipping fees from the get-go. This is truly a breath of fresh air because far too many e-commerce companies will go as far as to save this information until the very end of the ordering process. In addition to this, it is worth mentioning that Plants.com also provides free shipping for any order that exceeds $100. In most other cases, customers have to contend with the company’s standard shipping fee of $7.99. Here are the cases that incur more than the standard shipping fee:
- Overnight – Standard shipping + $20-$30
- Saturday – Standard shipping + $25-$40
- Tuesday – Standard shipping + $20-$30
Plants.com’s Plants by Room
Plants.com knows that most of their prospective customers are not going to be passionate plant experts. This is why their website is carefully organized into comprehensible categories; so that customers can find exactly what they are looking for after just a few clicks. In addition to this, the company is also fully aware that although we all want to have a beautiful home, not all of us are blessed with impeccable interior design skills. This is why Plants.com’s “Shop by Room” section is incredibly useful. It essentially removes a lot of the guesswork that comes with using plants as a means of decorating your home or workspace. Here are some of the main categories:
- Living Room Plants
- Kitchen Plants
- Bedroom Plants
- Office Plants
- Low Light Plants
- Bright Light Plants
- Bonsai Trees
- Birthday Plants
- Sympathy Plants
- Money Tree
The Verdict on Plants.com
When it’s all said and done, the overarching question that needs to be answered is: “Is Plants.com truly worthy of their name?” Short answer, we certainly think so.
The fact is that when your company has such a straightforward and apropos name, you are essentially inviting an extra layer of scrutiny onto yourself. Luckily for Plants.com, they seem to be able to back up their online presence with high-quality services and products.
The only notable areas that we think that they could improve is their overall pricing and the comprehensiveness of their shipping services. We would love to see them introduce some sort of membership plan that could provide members with exclusive benefits, special discounts, and possibly even waived delivery fees. Still, all things considered, are relatively minor issues and we can easily say without a doubt that Plants.com is one of the best e-commerce plant delivery websites out there today.
- Written by Jacqueline Samaroo on September 2, 2020
- updated on April, 2022