A Complete Review of Florists.com



Florists.com Review

Florists.com is a New York-based company that specializes in providing flower delivery services. At its core, the company consists of a team of experienced florists (and floral professionals); however, there is also an underlying partnership that exists with several other floral professionals throughout the continental United States. Florists.com strongly asserts that their guiding principle is that “flower delivery should be affordable and on time”. Let’s take a closer look to see just how well they manage to back up their beliefs.

Table Of Contents


The Pros and Cons of Using Florists.com For Your Flower Delivery Needs

Before we get into the in-depth portion of the review, let us first take a look at some of the most evident pros and cons of florists.com.

Pros

  • There is an assortment of cheaper options for customers that are shopping on a budget
  • The company offers a step by step guide and care tips that can help to make your arrangement last longer
  • They provide web-based resources that can be used to determine the status of your order 
  • There is a convenient and personalized refund process that is determined on a case by case basis
  • Their selection is not limited to just flowers. Florists.com also offers fresh fruit arrangements and a variety of gift baskets.

Cons

  • Overall selection is relatively limited compared to some competitors
  • A noticeable portion of the products that customers can get will vary based on their location.
  • Orders that are related to peak holidays (Mother’s Day, Valentine’s Day, Christmas, etc.) have a restrictive cancellation window. In these cases, cancellations are not permitted 4 days before the delivery date.
  • Same day delivery services may not occur in some areas. The success of these same day delivery services is dependent on local florists having the necessary items and if they deliver to the specified area.

Florists.com’s Pricing – A Closer Look at Relevant Factors and Considerations 

Without a doubt, one of the most appealing things about florists.com is their prices. On average, if you were to compare florists.com to its competitors, the company’s products could safely be classified on the lower to middle range of the pricing spectrum. In addition to this, they also consistently offer sales and deals, especially on some of their most popular items. Furthermore, more often than not, these sales will coincide with notable holidays and celebrations, such as Mother’s Day and Valentine’s Day. 

Last but not least, the payment options that they accommodate are relatively reasonable. As one would expect, they accept payments from the four major card networks (Visa, Mastercard, American Express, and Discover); however, in addition to this, they also accept PayPal payments as well.


Florists.com’s Delivery Details – Thinking About More Than Point A to Point B

One notable thing about florists.com is the fact that their delivery services are targeted towards the entirety of the continental United States – a fact that they are always happy to deservedly brag about. However, there is a caveat to their delivery services and it has to do with the two categories that their products fall under: “florist delivered items” and “direct ship items”. Direct ship items are fairly straightforward, these are the items that are delivered anywhere in the continental United States. This is because they are delivered using the services of common carriers like UPS and FedEx. On the other hand, florist delivered items are delivered “within most areas of the United States” and where they are available will vary because the order is fulfilled by local florists. 

When it comes to delivery fees, florists.com generally applied a straightforward and transparent approach to this aspect. More often than not, customers will find that the company applied a flat rate shipping and handling fee of $14.99. There are however, distinct cases where service delivery and shipping charges will take factors, such as weight, location, and peak demand, into account. By and large, location does not refer to distance, it instead refers to state dependent taxes. Peak demand refers to popular holidays and celebrations, such as; Valentine’s day and Mother’s Day. All in all, florists.com plainly displays and clarifies what your expected shipping and handling charges will be before you finalize your order.

Florists.com’s Delivery Times – Time Waits For No One

If you spend some time taking a look at what florists.com’s past customers have to say about them, you’ll find that “delivery” is one of the most popular topics and it is somewhat polarizing. One hand, there is no shortage of customers that are praising florists.com’s delivery services, saying that their order was delivered promptly or on time. On the other hand, there are more than a few past customers that are quick to share their negative experience with the company’s delivery services, the common theme being that their flowers were delivered several days after ordering.

However, florists.com plainly explains the reason for this discrepancy in delivery times on their website. Generally speaking, the variation in delivery times that customers experience mostly has to do with the two aforementioned product types: “florist delivered items” and “direct ship items”. Florists.com does not guarantee same day delivery for any direct ship items; i.e. those that are delivered using the services of common carriers like UPS and FedEx. On the other hand, florists.com does assert that florist delivered items are available for same day delivery. 

On their website, product IDs for direct ship items have the prefix “DS”. Similarly, product IDs for their florist delivered items have the prefix “BF”. It is however also worth noting that there are other factors that can affect delivery times. Some of these include:

  • There are no local florists that deliver to a specific location or zip code.
  • The local florist does not have the necessary items to adequately fulfill the order.
  • The order was simply placed too late and the relevant delivery trucks have already left.

What Occasions Does Florists.com Cover?

Florists.com does provide their services all year round, so realistically all customers can submit an order for whatever celebration or event that may be occurring. However, florists.com does provide distinct categories for people who may be shopping for specific reasons. Some of these categories include but are not limited to:

  • Birthday
  • Anniversary
  • Mother’s Day
  • Valentine’s Day
  • New Baby
  • Get Well
  • Love and Romance
  • Sympathy

As any professional florist will happily tell you, there are certain flowers that are better for certain occasions. One of the primary distinctions between the aforementioned categories is that florists.com has created a distinct selection of products for each of them. This has been done through a combination of the professional opinions of experienced florists and also by taking into consideration the feedback and opinions that they have gathered from customers. In addition to this, florists.com does regularly offer deals and have sales, which are related to popular celebrations and holidays.


What Flower Types Are Offered by Florists.com?

As we’ve mentioned before, florists.com has a noteworthy business model that is centered around two overarching categories of products, “florist delivered items” and “direct ship items”. As a result of them offering local florist delivered items, florists.com has a uniquely dynamic and varied selection of flowers that customers can order. However, there are still some common flowers that you can always expect to find at florists.com. Some of the most popular ones that they offer include:

  • Roses
  • Carnations
  • Daisies
  • Sunflowers
  • Asiatic lilies

In addition to this, florists.com also gives customers the ability to purchase plants, some of these include:

  • Bonsai trees
  • Orchids
  • Money trees
  • Anthuriums
  • Echeverias

What Else Can You Expect from Florists.com?

Florists.com guarantees that all of their flowers are fresh and this is due largely in part to their proclivity to use local florists for orders. It is also worth noting that although their name would suggest otherwise, florists.com actually offers more than just flowers. Some customers will be happy to know that they also offer a wide variety of gift baskets and fresh fruit arrangements.

So, What’s the Verdict on Florists.com?

All in all, florists.com definitely has a lot of things going for it. First things first, the company can easily back up their claims that their service area consists of the entirety of the continental United States. However, the aforementioned caveat of not all of their products being covered under their same day delivery services is something that prospective customers should definitely keep in mind. This is especially relevant for last minute shoppers that need flowers for an event or celebration that is right around the corner. 

In any case, the company is upfront about expected delivery times and also about specifically which orders qualify for same day delivery. It is also worth noting that they consistently offer competitive prices and they make an effort to include relatively cheaper options for individuals that are shopping with a strict budget in mind.


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